Below is excerpted from New Covenant Dominion Credit Union's Small Staff Has Big Dreams for the Bronx and Beyond, by Cnote who featured NCD CU on their blog under community partners. The post highlights the expansion of the Credit Union and the increase in its staff to provide quality customer service.
Since New Covenant Dominion Credit Union came to life in 2007, Rachel Macarthy has worn many different hats. She served as one of the credit union’s founding board members, and in 2019, she stepped in as the organization’s acting CEO. Despite becoming the permanent CEO in 2021, Rachel has done everything from working as a teller to serving as a loan officer for the Bronx-based credit union. However, Rachel wouldn’t have it any other way. She also isn’t the only one who wears more than one hat at New Covenant Dominion Credit Union.
For the vast majority of its 16-year existence, the credit union has operated with a staff of two and volunteers as available. Last year, the credit union received grant funding enabling it to hire additional staff members—a marketing specialist and member service representative. As a team of four, they work together to provide amazing customer service and outreach to community members. "Our team is amazing," Rachel said, "and it’s exciting when you wear these multiple hats, because you’re able to hear the frontline stories of what’s really happening with our membership. There’s more work on the backend, but we can make decisions knowing who we’re serving and what would reach them best."
Continue reading the full article New Covenant Dominion Credit Union's Small Staff Has Big Dreams for the Bronx and Beyond by CNote.
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