Avoid Scams

NCDFCU Text Message Safety Tips
Protect yourself from text message scams by following these guidelines:

What NCDFCU Will Never Do via Text

✅ We will never ask for or send:

• Your password, PIN, Social Security number, or full account details
• A request for you to verify your identity by clicking a link
• Confidential loan details or other sensitive financial information

✅ We will only contact you from official numbers. If you receive a message from an unknown number claiming to be NCDFCU, do not respond—call us directly at (718) 328-3930 to verify.

How to Spot a Scam

🚨 Be cautious of messages that:

• Contain urgent language like “Act now!” or threats of account closure
• Have misspellings or poor grammar—legitimate financial institutions send professional communications
• Ask you to click a link to verify or update your account—instead, visit our website by typing https://newcovenantcu.org/ directly into your browser
• Request that you send money, gift cards, or wire transfers—scammers often use these tactics

How to Protect Yourself

🔹 Verify before you act – If a message seems suspicious, call NCDFCU at (718) 328-3930 to confirm its legitimacy.
🔹 Avoid clicking unknown links – Instead, log in to your account by typing our official website URL directly into your browser.
🔹 Never share security codes – If you receive a one-time passcode (OTP) you didn’t request, someone may be trying to access your account. Do not share it.
🔹 Block and report scam texts – If you receive a fraudulent message, you can forward it to 7726 (SPAM) and report it to NCDFCU.

Additional Resources on Avoiding Scams
For more information on how to recognize and report scams, visit these government websites:

• Federal Trade Commission (FTC) – How to Recognize and Report Scam Texts

🔗 https://consumer.ftc.gov/articles/how-recognize-and-report-spam-text-messages

• Federal Communications Commission (FCC) – Avoid Unwanted Robocalls & Texts

🔗 https://www.fcc.gov/consumers/guides/spam-unwanted-text-messages-and-email

• Consumer Financial Protection Bureau (CFPB) – Warning Signs of Scams

🔗https://www.consumerfinance.gov/ask-cfpb/what-are-some-classic-warning-signs-of-possible-fraud-and-scams-en-2094/